Developers should please add this to the help with setting up an oculus quest. It turns out it was an issue where the iPhone required an iOS update and once I did that, it paired no problem. Okay, I finally got past the pairing issue I had where the oculus quest refused to pair. Updated review and Fix for pairing oculus quest Hopefully someone who cares about this company’s integrity reads this and takes the opportunity to better their product and improve their customer service. Maybe this was just a case of an inept person but I expected more maturity and quality from such a predominate company. After 3 weeks I finally got an email back saying they would make a “one time exception” (indicating this was an issue on my end) and refund my money rather than acknowledging the product issue on their end, apologizing for the ridiculous wait to resolve the issue, and double charging my card! I’m so over this entitled mentality. It took multiple emails and threatening to get my bank involved to get another response, I asked if they couldn’t fix the glitch to be refunded for the second app/charge so maybe we could try repurchasing the app to get it to work. When I contacted support they told me to uninstall and reinstall the app even though I explained that the app was unusable and I couldn’t access it anymore. I was double charged for the same app (which sounds like a glitch in itself) and when I requested a refund for the extra charge I was blocked from using either game at all and continued to be blocked even after my refund for one of the apps was approved. I was really surprised to see how poor the customer support is for Oculus. AAAAND be prepared to have more problems if you create a new account for said child, as they may get flagged as a fake account if you’re creating your child’s account just for the Oculus Quest which can be banned and lose access to all purchases. On that same note be prepared for MANY problems if you buy a headset for a child as they will need their own Facebook account, which is AGAINST Facebook’s TOS if said child is younger than 13. This app REFUSES, ABSOLUTELY REFUSES to let you use it without your phone’s Bluetooth turned on making a VERY simple task of allowing to you browse the oculus digital shop the most task possible with its REPEATED demands that you turn on Bluetooth.Īlso to anyone that may want to purchase a headset for their family to use, Facebook does NOT allow multiple accounts on a single headset. For a socially focused platform, you’re not able to share links to games in any form, making it difficult to get friends into games you may think they like.

Oculus app for s6